Privacy Policy

Last updated: October 15, 2026

1. Introduction

PlayWin Snooker ("PlayWin", "we", "us") is a mobile and web app where adult players challenge each other to snooker matches and stake in-app coins on the result. This Privacy Policy explains what personal data we collect, why we collect it, how we protect it, and the choices and rights you have.

We operate from Nigeria and handle personal data in line with the Nigeria Data Protection Act 2023 and other applicable Nigerian law. By creating an account you confirm that you have read this policy.

2. Information We Collect

Account information: username, email address, country, and your password (stored only in securely hashed form by our authentication provider).

Wallet and payment information: your coin balance, deposits, stakes, payouts, refunds, withdrawal requests, and the bank name, account number and account name you provide for withdrawals.

Match activity: challenges you send and receive, matches you play, scores, results, forfeits, disputes, and ratings or comments you give or receive.

Device and usage information: your push notification token, the time you were last active, and basic technical logs needed to keep the service running and secure.

We do not collect or store your debit or credit card details. Card and bank payments are handled by our payment provider (see section 4).

3. How We Use Your Information

We use your information to:

create and secure your account and verify your email;
run challenges and matches, and record scores and results;
hold stakes, pay out winnings, issue refunds and process withdrawals;
show your username, country and ratings to other players;
send notifications about challenges, matches and your wallet;
detect and prevent fraud, cheating, multiple accounts and abuse;
resolve disputes and respond to support requests;
meet our legal and regulatory obligations; and
improve the reliability and safety of the app.

We process your data because it is necessary to provide the service you signed up for, to meet legal obligations, for our legitimate interests in keeping the platform safe and fair, and, where required, with your consent.

4. Payments and Paystack

Deposits and withdrawals are processed by Paystack, a third-party payment provider. When you fund your wallet, you are taken through Paystack's secure payment process and Paystack collects and processes your payment details under its own privacy policy. We receive only the information needed to confirm your payment, such as the payment reference, amount and status.

For withdrawals, we use the bank details you provide to send funds to your account through our payment provider. Please make sure these details are correct and belong to you.

5. Who We Share Information With

We do not sell your personal data. We share it only as follows:

Other players: your username, country, avatar, match record and ratings are visible to other players.
Service providers: companies that help us operate the app, including cloud hosting and database services (Supabase), email delivery (Resend), push notifications, and payments (Paystack). They may only use your data to provide services to us.
Legal and safety: where required by law, a court order or a lawful request from a competent authority, or where necessary to prevent fraud, protect our users, or enforce our Terms of Use.
Business changes: if the business is reorganised or transferred, your data may be transferred to the successor, who must continue to protect it under this policy.

6. Security and International Transfers

We use reasonable technical and organisational measures to protect your data, including encrypted connections, hashed passwords, access controls and row-level security on our database. No system is completely secure, so please keep your password private and use a unique one.

Some of our service providers store or process data outside Nigeria. Where this happens, we take steps to ensure your data is protected to a standard that is adequate under applicable law.

7. How Long We Keep Your Data

We keep your account data for as long as your account is active. When you delete your account, we remove or anonymise your personal profile. We may keep transaction, wallet and dispute records for as long as needed to meet financial, tax, anti-fraud and legal requirements, and to resolve any outstanding claims.

8. Your Rights

Subject to applicable law, you have the right to:

access the personal data we hold about you;
correct inaccurate or incomplete data;
request deletion of your data and account;
object to or restrict certain processing;
withdraw consent where we rely on it, without affecting earlier processing; and
receive a copy of your data in a commonly used format.

To exercise these rights, contact us at the email in section 12. We may need to verify your identity first. You may also lodge a complaint with the Nigeria Data Protection Commission.

9. Age Restriction

PlayWin is for adults only. You must be at least 18 years old to create an account. We do not knowingly collect data from anyone under 18. If we learn that an account belongs to a person under 18, we will close it and delete the associated data, subject to legal record-keeping requirements. If you believe a minor is using the app, please contact us.

10. Push Notifications

With your permission, we send push notifications about challenges, matches and wallet activity. We store a device token for this purpose. You can turn notifications off at any time in your phone's settings.

11. Changes to This Policy

We may update this policy from time to time. If we make important changes, we will notify you in the app or by email. The "Last updated" date shows when it was last revised. Continued use of the app after an update means you accept the updated policy.

12. Contact Us

For privacy questions or requests, email us at dmcinternationalroyalbizltd@gmail.com.